non-stop play
silicone build
for your music
on-the-go portability
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ruland.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of ruland.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ruland.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of //ruland.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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Top picks just for you
Wonderful for its price!
I really like this speaker because its sound is incredible. It alsp has a party light show that I really love it. You can see my video to see how it's cool!
I've been using the speaker for a few days now and it has been doing very well. So far I've only used it for audiobooks, so I can't speak to whether the lights enhance the experience (they do work though, changing as the reader speaks). Volume is good; I can listen to an audiobook without issue while showering (my water is very loud) and has had no issues from the humidity. I can't say much more about the water resistance as I haven't taken the opportunity to stress test it. I haven't had to charge it yet. My phone said it was about 60% charged when I first connected it, and it hasn't dropped much. I haven't been able to go more than 15-20 feet away without audio issues, though that could be due to the material my house is made of. There are a couple of wifi dead zones, which means the bluetooth might also be limited. So far, I'm pleased overall. Hopefully I won't need to update down the road with negative comments.
These speakers are great! They're very cute and can be brought pretty much anywhere. The only recommendation I would make is to make the sound louder. The quality is great and the lights are very cute. I would definitely recommend these speakers.
I'm not impressed at all. Yes, they're small, cute, lightning up,but sound is poor,very poor. Im returning them.
Super)))
Good speaker, play loud, with the phone paired quickly, communication does not lose
The column got it, it works. Expected a cleaner and louder sound, but for its price will go (for use by children and when going to nature).
Excellent. Good sound, but charge better from the outlet, not from the computer.
Super. Compact, for the child is the most.
The column is excellent, it plays cleanly. For the cottage was taken to hang out.
The speaker works very well. Sound is not mind blowing but it’s great as a travel speaker.